Privacy policy

Ginza Japanese Restaurant and Ginza Deli · last updated 28 September 2026

Who we are

GINJA ORTIGAS INC. runs Ginza Japanese Restaurant and Ginza Deli, Ground Floor, Agustin I Building, F. Ortigas Jr. Road, San Antonio, Pasig City 1605, Philippines. We are responsible for your personal information under the Data Privacy Act of 2012 (Republic Act No. 10173). For anything about your data, write to privacy@ginzaph.com.

This policy covers our chats with guests (Telegram, and Facebook Messenger, Instagram, WhatsApp and SMS as each is connected), online booking, and our guest records.

What we collect

• Your messages to us and our replies.
• What the messaging app shares with us: your display name and the ID that app gives us for you. We do not get your password, your contacts or your other chats.
• Your phone number, only if you share it with us, for example to confirm a booking.
• Booking details: name, mobile number, email (optional), date, time, number of guests, seating, occasion and requests.
• Your guest record: name, contact details, birthday, social media handles, notes that help us serve you (such as allergies), and your visits and bookings with us.
• Your promotions choice: whether you agreed to receive news and offers, and when.

How we use it

• To answer your questions and take, change and confirm your bookings.
• To recognise you when you come back, so we can serve you better.
• To pass your conversation to a member of our team when you need a person, or have a complaint.
• To send you news and promotions, only if you agreed. You can stop them at any time.

We do not sell your information, and we do not share it for other companies' advertising.

Our AI assistant

Many of our replies are written by an AI assistant (Claude, made by Anthropic), guided by what our team has taught it. Our staff can read the conversations and step in at any time, and our team confirms every booking. To write a reply, the conversation is sent to Anthropic. Your phone number is never sent to the AI. Anthropic handles it under its commercial terms, which do not allow it to train its models on it.

Who else handles it for us

• Meta (Messenger, Instagram, WhatsApp) and Telegram carry the messages. Their own privacy policies cover what you do in their apps.
• Anthropic writes the AI assistant's replies.
• Fly.io runs our system, on servers in Singapore.
• Backblaze keeps our off-site backup copies.

Some of these companies are outside the Philippines. They handle your information only to provide their service to us, under terms that require them to keep it confidential and secure.

How long we keep it

• Messages: deleted after 90 days. When a conversation is passed to our team (for example a complaint), we keep that record and the messages around it so we can resolve it.
• The date of your last message: kept, without the words, so we know we have spoken before.
• Your guest record and bookings: kept while you are our guest, until you ask us to delete them.
• System logs: deleted after 90 days. Backup copies: replaced within 30 days.
• Sales records: kept as long as tax law requires; after you ask us to delete your data they carry no name or contact details.

Your rights

Under the Data Privacy Act you may ask what we hold about you and get a copy, have it corrected, object to its use, withdraw your consent to promotions, and have it deleted or blocked. Write to privacy@ginzaph.com and we will reply within 30 days. See how to delete your data. If you are not satisfied, you can complain to the National Privacy Commission (privacy.gov.ph).

Keeping it safe

Only our staff can see guest information, each with their own account; administrators also use a phone code to sign in. Every connection to our system is encrypted, and we keep off-site backups so nothing is lost.

Changes

If we change this policy, we update this page and the date at the top.